CURRENT SHIPPING AREA
We currently ship to these U.S. States: NY, NJ, PA, CT, RI, MA, NH, VT, ME, DE, MD, VA, WV, NC, SC, TN, IN, OH, MI (Zip Codes 480XX-496XX). Please ensure that you fall into our shipping zone.
Metabrew is perishable and requires refrigeration at all times. To maintain the temperature of the brews during delivery, they are shipped in a box with an insulated liner and ice packs.
All orders are shipped out on Tuesday using UPS and will arrive Wednesday by the end of the day. Orders received before Monday at 11:59 PM EST will be sent out on Tuesday. All orders placed after this cutoff will be sent out the following Tuesday. We will notify you via email should there be any change in shipping schedule due to holidays.
Although we do not require a signature upon receipt of your package, we recommend that someone be present and place the brews into the refrigerator as soon as possible. Please provide the shipping address of the location most convenient for you (home, workplace, gym, etc.).
Our subscription is according to availability. We cannot guarantee that a certain date is available to start your Metabrew subscription.
Please Note: Metabrew only ships to physical addresses and does not ship to PO boxes or APOs.
All Metabrew products are to be kept refrigerated until consumed and freshness cannot be guaranteed past the 10th day upon receipt. It is up to the client to maintain freshness once received. If you are not home to receive the package or there is no safe place to leave it, we cannot guarantee a re-delivery. Once the shipment has been delivered, we are no longer responsible for any damage or delay on part of other persons, circumstances, or for the security of its contents. If you think the contents has been tampered with, please let us know as soon as possible so we can find a more suitable arrangement for the next delivery.
Because everything is boxed every Tuesday morning, we require a 48-hours notice prior to your scheduled delivery time for any changes to be made to an ongoing subscription, including but not limited to paused delivery or delivery address changes.
Shipping Costs: Each delivery is charged with a $15 flat-rate fee. Subscription cancellations, holds and pauses due to national holidays, weather and traffic-related emergencies and Metamenu LLC’s own service disruptions will not result in additional shipping costs.
WEATHER & TRAFFIC ALLOWANCES
Delays due to weather, traffic and other factors are outside of our control. We cannot guarantee delivery within the predicted time slot. As soon as we receive notice of a delay, we will reach out to you to notify you about these changes.
In instances of inclement weather, we hold the right to cancel our shipments. In such a case, we will notify you as early as possible and your subscription will be automatically paused. As both traffic and weather are outside of Metamenu LLC’s normal control, cash refunds cannot be issued for affected orders.